Frequent Asked Questions
Please take a look at the frequently asked questions...
I will be paying cash for your service. Why do you need my credit card information?
We need to have your credit card information on file to hold your reservation and dispatch one of our cars. We also need to make sure that you are serious about your booking.
What is the requested gratuity?
Requested gratuity (tip) is 20%.
What are the hourly rates?
Because rates are mostly based on availability, day of the week, and many other factors, always please call our office at 228-363-2102.
What's your cancellation policy?
Please refer to our Terms & Conditions for cancellation policy.
What credit cards do you accept?
We gladly accept Master Card, Visa, American Express, Discover, and PayPal as a form of payment.
Airport Transportation FAQ
Below, you will find questions and answers frequently asked by our clients regarding transportation to or from airports:
How soon in advance do I need to make a reservation?
Please make your online reservation at least 48 hours prior to your airport transportation date. We serve on a first come first served basis. To make sure we will have a car ready for you, please arrange your transportation as soon as possible.
What should be the reservation pick-up time during airport arrivals?
Please set your pick-up time to your scheduled flight arrival time. We will monitor your flight for any delays or early arrivals.
My flight is delayed. Will my credit card be charged for wait time?
No. We do NOT charge waiting time for any flight delays. As long as we have a valid flight number, we know about your delay. We monitor all flights for any delays/cancellations.
My luggage is lost. What should I do?
Let us know that you arrived and your luggage is lost. Call our dispatch at 228-363-2102.
My arriving flight was cancelled. Will my credit card be charged?
No. We do not charge when your arriving flight is cancelled. As long as we your valid flight number on file, we know about your flight cancellation and are able to reassign our car to another job. When your flight is cancelled, please call our dispatch at 228-363-2102 when you reschedule your flight.
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